Website Privacy Notice

Scope of This Notice

This notice applies to information processed through the Digna Medical Transportation website, including the Contact form, Share a Worry form and related website communications.

This notice does not describe future transportation-service records, broker records, employment records or information processed under a separate contract, authorization or legally required notice.

This website is not presented as a portal for medical records or protected health information. Do not use general website forms to submit diagnoses, treatment details, medications, insurance identifiers or other sensitive medical information.

Information You Choose to Provide

Depending on the form used, Digna may receive:

• Your name, when provided
• Your email address
• Your organization, when provided
• Your relationship to a transportation concern
• The general purpose of an inquiry
• The contents of a message
• Confirmation that required acknowledgements were accepted
• The date and time associated with a submission

Depending on the nature of your inquiry, Digna may ask for limited transportation-related information such as a requested transportation date, pickup city or destination so that we can understand and respond to your request.

The website forms do not request a telephone number, date of birth, home address, Social Security number, diagnosis, medical-record number or insurance information.

Please provide only the information reasonably necessary to explain a general inquiry or transportation concern.

Please do not submit detailed medical records, diagnoses or other sensitive health information through general website forms unless specifically requested through an appropriate process.

Website and Technical Information

The website, hosting provider, security tools and website infrastructure may process limited technical information needed to deliver, secure and maintain the site. Depending on provider configuration, this may include timestamps, requested pages, security events, error logs, approximate network information and browser or device characteristics.

Digna does not intentionally include IP addresses, browser details or device details in Share a Worry administrative notifications where the current form system allows those fields to be excluded.

Digna does not use website-form information to create medical profiles or make clinical decisions.

How Digna Uses Website Information

Digna may use website information to:

• Review and respond to general inquiries
• Understand transportation concerns and recurring challenges
• Improve educational resources, standards and protocols
• Route healthcare-organization, vendor, partnership, privacy or accessibility questions
• Maintain website security and prevent misuse
• Troubleshoot technical problems
• Maintain appropriate business and compliance records
• Comply with applicable legal obligations
• Protect the rights, safety and integrity of Digna, website users and service providers

Digna does not use a Contact or Share a Worry submission to create a transportation reservation or confirm that transportation services will be provided.

When Information May Be Shared

Digna may provide limited information to service providers that support website hosting, form processing, email delivery, security, backup, maintenance or professional advisory functions.

Service providers may process information to provide the services for which they are engaged, maintain security, comply with applicable law and protect their systems and legal rights, subject to their applicable agreements and privacy terms.

Information may also be disclosed when reasonably necessary to comply with legal process, respond to lawful government requests, investigate misuse, protect rights or address a security incident.

Digna does not sell personal information submitted through its website forms.

Digna does not use website-form submissions for targeted advertising.

Cookies and Similar Technologies

The website may use cookies or similar technologies necessary for website functionality, security, session management and form operation.

This website uses optional analytics technology provided by the website platform. That technology is activated only after a visitor accepts optional analytics using the cookie consent banner. If you decline optional analytics, that technology is not loaded and no analytics data is collected. Your consent preference is stored locally in your browser.

You may decline optional analytics at any time using the cookie consent banner. Declining does not affect your ability to use the website or submit a form.

Digna does not use website-form submissions for targeted advertising.

How Long Information Is Kept

Share a Worry submissions are retained only for as long as reasonably necessary for the purpose for which they were collected, operational follow-up, recordkeeping, legal obligations or legitimate business needs.

General Contact inquiries may be retained only as long as reasonably necessary to review or respond to the inquiry, maintain appropriate business records, protect legal rights, comply with law or resolve a dispute.

Information may be deleted earlier when it is no longer reasonably necessary. Some limited records may be retained longer when required by law, security needs, litigation holds or legitimate recordkeeping obligations.

Deletion from an active system may not immediately remove information from encrypted backups maintained according to a service provider's backup cycle.

Information Security

Digna uses reasonable administrative, technical and organizational safeguards appropriate to the current website functions and the nature of the information collected. Safeguards will be reviewed as website features, service providers and data practices change.

Safeguards may include access restrictions, account security, software maintenance, spam controls, limited collection, retention controls and service-provider review.

No website, email system, form platform or internet transmission can be guaranteed completely secure. Users should avoid submitting information that is not necessary for the stated purpose.

Digna will address suspected security incidents according to applicable law and the circumstances of the incident.

Your Privacy Choices

Subject to applicable law and reasonable verification, you may ask Digna to:

• Confirm whether Digna maintains information submitted by you through the website
• Correct inaccurate website-contact information
• Delete information that is no longer reasonably necessary
• Withdraw permission for Digna to respond using the email address provided
• Ask how a website submission was used or shared

Some requests may be limited when information must be retained for legal, security, fraud-prevention, recordkeeping or dispute-resolution purposes.

To submit a privacy question or request, use the Contact page and select "Privacy or accessibility question."

Information About Another Person

Do not submit confidential information about another person unless you have appropriate authority or permission to share it.

A family relationship or caregiver role does not automatically authorize disclosure of another person's confidential information.

Children's Information

This website is not directed to children under 13, and website forms should be submitted by an adult.

Digna does not knowingly request personal information directly from children under 13 through general website forms. If Digna learns that such information was submitted without appropriate authorization, it may be deleted.

Where Information May Be Processed

Website information may be processed in the United States and in other jurisdictions where authorized personnel or service providers operate.

Privacy and data-protection laws may differ between jurisdictions. Digna will use the information according to this notice and applicable legal requirements.

Third-Party Websites

The website may contain links to third-party websites or services. Their privacy and security practices are governed by their own notices and are not controlled by Digna.

General Website Forms Are Not Clinical Portals

Digna does not represent that the Contact or Share a Worry forms are designed for the submission of protected health information or confidential medical records.

Whether HIPAA applies to a particular future relationship or activity depends on Digna's legal role, the parties involved and the information being processed.

Do not use this website for medical advice, emergencies, diagnoses, treatment information or urgent clinical communications.

Changes to This Notice

Digna may revise this notice when website features, service providers, data practices or legal requirements change.

The updated notice will identify its most recent revision date. Material changes may be highlighted through an appropriate website notice.

Privacy Questions

For a privacy question, correction request or deletion request, use the Contact page and select "Privacy or accessibility question."

Do not use a privacy request to book transportation, submit medical information or request emergency assistance.