Common Concerns
Ask before assuming.
What if the driver is late?
Confirmation arrives before the day. Meaningful changes are communicated in advance — not discovered at the door.
Will the driver know what I need?
Preferences, sensory considerations, and recurring needs are documented before the trip — not explained again each time.
Will someone be there when I arrive?
Verified handoff means the destination is expecting you. Arrival is not assumed — it is confirmed.
What if my schedule changes?
Share changes early. Digna communicates adjustments before the journey begins, not after it is already in motion.
Can my caregiver come with me?
Yes, when the trip and vehicle allow. Tell us when you plan the trip so the Digna team can prepare for both of you.
The Principle
Ask before assuming.
No Worries is not a promise that nothing unexpected will happen. It means identifying concerns early, communicating clearly and preparing the journey with the person in mind.
Every person who travels with Digna has a context. A preference. A history. A concern they have not said out loud yet. Asking before assuming is how Digna learns what matters — before the day of travel, not during it. The preparation is where the worry belongs. Not the vehicle.
Person-first changes what counts as feasible.
A journey is not truly workable simply because a vehicle can reach the destination. Timing, accessibility, communication, continuity, support needs, and the handoff all affect whether the journey works for the person making it. Digna is being built to account for all of them — not just the route.
A trip is not truly feasible if it works for the network but not for the person.
What No Worries means.
No Worries is not a promise that nothing unexpected will happen. It means identifying concerns early, communicating clearly, and preparing the journey with the person in mind. When something changes, the person is not the last to know.